Frequently Asked Questions
Production & Shipping
What is your production time?
Regular orders are processed and dispatched within 1-3 business days. We ship Monday to Friday, public holidays excluded
How long are shipping and delivery?
It varies for different countries. Please refer to our Shipping and Delivery page for more details.
Do you make all of your pieces?
Our team polishes and assembles some of our pieces. We also collaborate with jewelry factories in China where they produce our original designs. Apart from that, we do source some of our materials, components and products from our partners from India and China. Each and every parcel is packaged and sent by our team to all of you!
How will I know when my order ships?
You will receive a notification email with tracking number from us when your order is ready for shipment. If you don't see it in your mailbox, please check the spam mailbox.
Will I be charged custom/duty fees?
Import taxes, duties and related customs fees may be charged once the package arrives at the destination country. These duties vary from country to country and are charged depending on the marked "value" of the pieces inside the package.
Moonlights-Design is not responsible for these fees. It is the responsibility of the customer to be aware of charges that may occur at the time of delivery/pickup for imported goods.
Most of the packages are not subject to the duty/custom fee, so we recommend contacting your local customs for information if you have additional questions.
Order Change
Can I change my order?
We start the packaging and shipping process right away, so we do not allow changes to the order once it has been placed.
Can I change my shipping address?
We start the jewelry making process right away, so we do not allow changes to the order once it has been placed it.
If your order has not been shipped out, we'll do our best to update your address. To change your shipping address, DM us on instagram or email support@moonlights-design.com with your first and last name, order number, and the updated shipping address.
If your order has been shipped, we are unable to change the shipping address for you.
Can I cancel my order?
We start the jewelry making process right away, so we do not allow changes to the order once it has been placed it.
If the order has not been stamped or started yet, we'll do our best to accommodate a cancellation, DM us on instagram or email support@moonlights-design.com with your first and last name, order number, and request a cancellation.
Please note: We are unable to cancel orders that we have started production.
Returns and Exchanges
Do you accept returns?
We have a 30-days return policy, which means you have 30 days after receiving your item to request a return.
For more information, please visit our returns and exchange page.